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Senior Desktop Support Analyst Resume Example (The Navigators)

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Analyzed, diagnosed, and resolved complex direct digital energy sub-metering control systems remotely. Analyzed and interpreted data from energy management systems. Completed trouble-shooting managed maintenance (national vendors contractors and implementation of monitoring solutions. Identified process bottlenecks in usage data analysis and proposed new and improved processes. Prepared and presented customized reports for various projects. Initiated the search for library analytics software to facilitate management reporting and decision-making. Trained all users and provided support for Sharpoint sites. CANDIDATE INFO 5. IT Support Analyst Provided remote IT support from Little Rock, AR; End-User Training, Process Documentation. Developed data models for web applications, reporting to. It also made them easy to find and sales people could easily share slides. Resolved hardware and software problems reported by national and international users throughout the company. Located and implemented free Open Source Spam.

CANDIDATE INFO 4 IT Support Analyst Trained Sales Department how to quickly produce PowerPoint shows by storing individual slides on their Sharepoint site thereby eliminating the need for a sales person to recreate a slide.

Supported numerous company activities by setting up and configuring laptops, projectors, video teleconference. Conducted training on internal systems, local procedures and other technical subjects for company employees. Tasked with monitoring, organizing and editing help desk. It also made them easy to find and sales people could easily share slides. Resolved hardware and software problems reported by national and international users throughout the company. Located and implemented free Open Source Spam. Successfully reduced open tickets from 150 to 110 in first week on the job. Reduced abandoned ticket rate from 20 to less than 2. Decreased average support ticket resolution time from 36 hours to 1. Lead ad-hoc teams for extended hours period by scheduling and monitoring activities during the period. CANDIDATE INFO 6 Operations Support Analyst Contractor Managed and re-ordered mortgage data in support of existing operations using. 1 Desktop Support Analyst Provided extensive user support for 1400 users where I participated in a large variety of helpdesk/desktop support tasks. Created and administered user and group accounts in Windows NT, Novell, and Citrix. Trained all users and provided support for Sharpoint sites. CANDIDATE INFO 5. IT Support Analyst Provided remote IT support from Little Rock, AR; End-User Training, Process Documentation. Developed data models for web applications, reporting to. Established network shares. Upgraded and configured hardware. Installed and configured various operating systems and other proprietary software. Provided solutions for users with network connectivity problems. CANDIDATE INFO 2 Sr. Support Analyst Monitored the assessment of. Remote support was provided through LAND esk, PC Anywhere, and Go To Assist. Performed installations, hardware repairs, maintenance, technical assistance, and support on Windows 2000, XP, Vista and MAC OSX computers. Performed PC cloning/imaging with Symantec Ghost and Acronis True Image. Provided PDA support for Blackberry and Palm devices. Created and managed user accounts using Active Directory along with implementing group policies and security updates with. CANDIDATE INFO 8 Epic Ambulatory Support Analyst Trained and Supported Physicians and Clinicians in PT and ED departments on documenting notes and looking up patient appointment schedules. Trained Clinicians on order management, ordering labs and. Sony measures the success of the program based on the number of visits the campuses receive, registration, enrollment and conversion to sales and retention (how many times a user returns for a new course). Conference Room Facilities Please see our Services page for more information. A Commitment to Outstanding Customer Service. Our location in central Illinois allows us to cover a wide radius of the state quickly and conveniently. Yukio Mishima: Author Profile. In 1949, Mishima published Confessions of a Mask, a novel that drew directly on Mishimas family background and his life at the Peers School. Dont worry so much about selecting a unique or novel topic. Just be yourself. Your personal statement will be unique if you are honest and authentic. See these examples of personal statements written by some. Compendium of all course descriptions for courses available at Reynolds Community College. Various grid sizes and formats. Meeting Minutes Record detailed meeting minutes using a table-based format in Microsoft Word. Field Trip Permission Slip Customize a field trip permission form to send home to parents, including a. Accurately diagnosed, documented, and resolved hardware, software, mobile device, application, peripheral, remote. Participated in a project with a small team to install Windows 7 on 500 company computers and provided necessary.

CANDIDATE INFO 7 Associate System Support Analyst Managed installation, maintenance and support of complex technical infrastructures of hardware, and system software components Managed active directory roles server Troubleshoot software programs (MS Office 2010, internal web.

Senior support analyst resume
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